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Wilde subaru service department11/20/2023 The Lexus dealership declared my vehicle unsafe to drive, and gave me a loaner. Purchased a used Lexus at Wilde Subaru, & was informed by Valvoline employees at the ******** location on Grandview that that a s**** was stripped, and my oil could not be changed for liability reasons. It has now been 7 months and when ever I reach out for an update I am either ignored or given a generic response such as we are looking into it with no additional follow up. They told us that we would be reimbursed since this was their fault and that it would take a little while for it to be approved. Since returning from that trip I have been in contact with Wilde Subaru attempting to get the money back. I have a video that the technician at the ************** Subaru shop took explaining this- I would be happy to provide this video. ![]() They were able to fix it and they confirmed that the issue was due to it being fixed incorrectly at Wilde Subaru. Thankfully we were near a different Subaru dealership/shop on our trip that I was able to bring it into. In August 2022 on a road trip my family got stuck in ************** due to the transmission being repaired incorrectly so we had to have it fixed again. Even at that point in time that didnt seem quite right to me. The technician told me that it was from before it was fixed and that they cleaned it up and it was good to go. ![]() A few weeks after it was fixed I noticed it was leaking out a lot of fluids so I brought it back in. In March 2022 I took my Subaru in to Wilde Subaru to have the transmission fixed under warranty.
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